The 21st century is described by dynamic, motivated, yet focused IT partnerships. Companies today engage with offshore technology vendors that provide more than just cost benefits. Clients look for a partner that understands their business objectives and delivers best-in-breed services and solutions, within time and budget.
TSI’s application development services help you tackle evolving business and technology challenges by defining, designing and building applications customized to meet your business objectives. We deliver high-quality, flexible applications that are easy to maintain, facilitate enhancements and are reliable, secure and easy to deploy.
We have successfully developed custom software applications for various businesses across multiple industries. Our focus on developing quality software - while bringing down your development costs and alleviating risks - using SCRUM Agile methodology, deliver measurable business benefits to our customers.
We help our clients with solutions and services via lean processes:
- Business Transformation by seamless integration of business consulting with enterprise solution delivery.
- Combining strong technology competencies and engineering services with domain knowledge to achieve innovation.
- Mature development processes and a flexible approach to meet specific customer needs.
Organizations in today’s era require their business applications to be managed 24x7 and remain secure, reliable and maintainable. They need solutions to help them ensure high availability and performance of their applications and monitor their various components and troubleshoot production issues.
TSI’s application management services help you get the best out of your existing IT applications. The scope to reduce the application management investments in an enterprise is dramatically improved when the cost of support and maintenance of applications are optimized. We follow a metrics based approach to software support and maintenance through which we constantly counsel and implement improvements of the support and maintenance processes of our clients' applications.
Application Management and Support services:
|User Support||User Support||Quality Assurance|
|Configuration Management||Mirror Enhancements||Emergency Fixes|
|Emergency Fixes||Configuration Management||Application Continuity|
|Application Support||Corrective Maintenance||Application Monitoring|
|Application Monitoring||Preventive Maintenance||Database Monitoring|
|Database Monitoring||Database Administration||Product Enhancements|
|Product Support(24*7)||Database Administration||Product Support(24*7)|
|SLA Management|| Product Review||SLA Management|
Software Maintenance and Support Lifecycle:
|Phase1 Requirement Analysis||Phase2 Knowledge Acquisition||Phase3 Mapping Setup||Phase4 Pilot Run||Phase5 Rollout|
|Business Requirements||Product Process Training ||Infrastructure Mapping||Process Verification||Implementation|
|Solution Definition||Train-the-Trainer||Process Setup||Gap Analysis||Quality Control|
|Solution Settlement||Process Definition||Training||Reporting Definition||Reports(Daily,Weekly,Monthly)|
|SLA Definition||Process Mapping||Testing||SLA Revisit||Process Improvement|
|Contract Sign Off||Knowledge Base Creation||Communication Model||Client Communication|
|Team Finalization||Floor Operation|
Our SolutionsMaintenance and Enhancements
We provide preventive, adaptive and corrective maintenance services. We engage with the client's business and IT teams for smooth transition of functional and technical enhancements into operational activities.Production Support Services
These services include fixing bugs, diagnosing and correcting hidden errors, assessing the impact of new releases, proposing improvements, maintaining technical and user documentation, monitoring applications for data integrity and performance, and maintaining and running a 24x7 Helpdesk. Business Continuity at TSI is ensured through the creation of detailed disaster recovery and resumption plans.Continuous Productivity Improvement
We ensure this through our defined strategies, innovations and best practices.Business Benefits and Value Proposition
Clients derive significant benefits when they engage with us for Applications Management.
- Ensure base understanding of the domain, application and environment.
- Fully define the processes and procedures to ensure the quality of all technical services proposed.
- Ensure continuous productivity improvement to generate higher ROI.
- Have the proven transition processes to ensure smooth knowledge transition.
- Provide the solution for knowledge management.